Refund Policy

At Merry Go Round — Playland, we strive to provide a delightful experience to all our customers.

Please read our refund policy carefully:

No Refunds:

Payments made for party bookings, events, Salon services, hourly rates, Day Packages and food at Merry Go Round — Playland all kinds of payments made to Merry Go Round — Playland   are non – Refundable.

Exemptions:

Refunds may be considered under exceptional circumstances, such as:

Cancellation of an event or service by Merry Go Round — Playland Team due to unforeseen circumstances.

Serious Medical emergencies or unforeseen situations requiring bedrest of Guest/Customer/Host, supported by Doctors Prescription from an accredited hospital but it needs to be informed 48 hours prior to any for party bookings, events, Salon services, hourly rates, Day Packages and food at Merry Go Round — Playland.

Refund Process:

For exemptions, customers must submit a written request along with necessary supporting documents 48 hours prior to the event.

Approved refunds will be processed within 14 – 21 business days and returned via the original mode of payment.

Non-Transferable:

Refunds, if granted, are non-transferable and will only be issued to the original payer.

Amendments:

Merry Go Round — Playland reserves the right to amend the refund policy without prior notice.

Cancellation and Booking Loss:

In cases where your cancellation prevents us from accepting another potential booking for the same date, no refunds will be issued as the advance payment is meant to compensate for this loss.

Rescheduling Option:

Instead of cancellation, customers may request to reschedule their event, Service. Rescheduling is subject to availability and must be confirmed at least 3 days prior to the original event date.